COVID-19 has changed trade as we know it, perhaps forever. What hasn’t changed is your need to get paid on time. However, it’s the suppliers who engage in connected and empathetic communication with their customers now who will reap long-term rewards.
Research from ezyCollect shows that most overdue invoices are paid by the third reminder. The supplier must typically request payment twice before an invoice is paid. In the digital age, outstanding invoice reminders are usually sent by email and SMS. With the right format, tone and timing, your payment reminder message for due and overdue invoices can be very powerful. Done well, your reminders become a great support tool for your customers’ payables team. Suppliers who use ezyCollect report that their customers thank them for sending helpful payment reminders!