2 COLLECTION OF PERSONAL INFORMATION
2.1 The Company may collect and use the following kinds of information:
(a) information about your use of the Website, Platform or Services (including your IP address; browser type; device identification number, version and language; operating system; pages viewed while browsing the Website or Services; page access times; “cookies”; and referring website address);
(b) business and personal information about our customers, our customer’s customers, employees, officers, contractors, or agents;
(c) information about your business (including the business name, address, telephone number, customer names, customer address, email address, company number, payment terms, payment details, bank details, and customers’ total debt); and
(d) information about your personal details (including full name; telephone contact details; address information; and email address).
2.2 Information about your business and personal information may be collected from you in a variety of ways, including but not limited to:
(a) when you register for the Services;
(b) when you, your contractors, agents, employees, directors, or your customers interact with the Company electronically or in person;
(c) when you, your contractors, agents, employees, directors, or your customers access the Company’s Website, Platform or Services; and
(d) when the Company provides products and/or Services to you.
3 USE AND DISCLOSURE OF PERSONAL INFORMATION
3.1 The Company may use your personal information to:
(a) enable your access to the Website and Platform;
(b) track usage and measure traffic statistics and analytics of the Website and the Platform;
(c) supply to you the products and/or Services that you purchase or request as a customer;
(d) receive and/or access information from third party providers for the provision of our products and/or Services to you;
(e) contact you regarding your use of the products and/or Services offered by the Company;
(f) contact you in relation to comments, complaints, enquiries or dispute resolution;
(g) collect payments from you;
(h) assist our customers in collecting payments from you;
(i) for identity verification purposes for individuals and businesses;
(j) for audit and record keeping purposes and to comply with our legal and regulatory obligations;
(k) communicate with third party providers or associate parties with respect to the provision of the Services;
(l) send you marketing communications; and
(m) in any other way the Company may describe when you provide the information to the Company.
3.2 The Company will not disclose personal information about you, unless it is required, incidental or otherwise related to the primary purpose of providing Services to you or a third party for which you have consented to by engaging the Company’ Services or by using the Company’s Services, Website, or the Platform. However, the Company may disclose your personal information third party companies and individuals that provide services on the Company’s behalf or help us provide the Services or operate the Website or the Platform, such as customer support, payment processing, hosting, analytics, email delivery, marketing, or database management services.
3.3 The Company, in its sole discretion, may disclose your personal information if it is required to do so by law or legal process, including:
(a) in order to establish, exercise or defend its legal rights;
(b) as required or authorised by law; or
(c) to the extent required to permit the Company to investigate suspected fraud, harassment or other violations of any law, rule or regulation, our policies, or the rights of third parties or any other suspected conduct the Company deems improper.
3.4 The Company may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of the Company, the Website, the Platform, its customers or third parties.
3.5 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. The Company only discloses personal information in good faith and where required by any of the above circumstances.
4 SECURITY AND ACCURACY
4.1 It is important that you advise the Company of changes to your personal information that you have provided to the Company as it is essential that your personal information is accurate, complete, and up-to-date in order for the Company to provide the Services to you, and to continue to enable your access to the Website or the Platform.
4.2 The Company will take commercially reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure. We employ a number of organizational, technical, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or the Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
4.3 The Company will retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, we will securely store your personal information until we receive a request from you to delete it.
5 ACCESS AND CORRECTION
5.1 You are responsible to ensure that the information you provide to the Company is accurate, complete and up-to-date. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
5.2 By request, you may contact the Company and ask to know what sort of personal information is held about you, for what purposes, and how it is collected, held, used and disclosed.
5.3 By request, you may access your personal information by contacting the Company at firstname.lastname@example.org. The Company reserves the right to charge a reasonable administration fee for this access.
5.4 The Company in its sole discretion, may consider that there is a sound reason under the Privacy Act, Freedom of Information Act or other relevant law to withhold personal information, or not make the requested changes.
6 IDENTIFIERS AND ANONYMITY
6.1 You acknowledge that the Company retains, collects and maintains your personal information for statistical analysis purposes (whether for commercial or non-commercial purposes). The Company may create anonymous, aggregated or de-identified data from your personal information we collect. The Company makes personal information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you. The Company may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve the Services, the Website, or the Platform, or to promote our business.
7 TRANS-BORDER DATA FLOWS
7.1 The Company uses cloud services, and as such, its server may be located in the United States or overseas and you acknowledge, agree and understand that your personal information will be transferred and stored in the United States and other foreign jurisdictions which the cloud services may direct the data to be stored. You agree for us to transfer your information into foreign jurisdictions for the purposes of providing you with the Services or access to our Website or the Platform.
8 CHILDREN; NEVADA PRIVACY RIGHTS
8.1 No one under the age of 18 may provide any information to or on the Services, the Website, or the Platform. The Services, the Website, or the Platform are not directed to, and the Company does not knowingly collect personal information from, anyone under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable. We encourage parents or legal guardians with concerns to contact us.
8.2 Nevada Privacy Rights. If you are a resident of Nevada, Nevada law permits customers in Nevada to opt-out of the sale of certain kinds of personal information. A sale under Nevada law is the transfer of this personal information to third parties for monetary consideration so these third parties can then re-sell or license the sold information. The Company does not sell your personal information to third parties as defined in Nevada law. If you are a Nevada resident and wish to obtain information about our compliance with Nevada law, please contact us as at email@example.com.
9 DIRECT MARKETING
9.1 The Company may use your personal information to directly offer you products and services it believes may be of interest and value to you. If you do not want to receive direct marketing offers from us or our affiliates or service providers, please contact us using the contact details or the opt-out facility provided to you.
(a) store details about your use of the Website and Platform to provide you with a personalised experience tailored to you, for example remembering your preferences and greeting you by name;
(b) analyse Website and Platform traffic, trends and reporting statistics to improve the Website and Services;
(c) provide you with targeted marketing communications; and
(d) provide you with relevant advertisements when you visit the Website through third party services such as Google Ads.
11 THIRD PARTY SITES
11.1 The Website may from time to time have links to other websites not owned or controlled by the Company. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. The Company does not control third party websites, mobile applications or online services, and is not responsible for and cannot be held liable for the content and activities of these external sites, including the privacy practices of other such websites. Your visit/access to these third party sites is therefore entirely at your own risk. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
12.2 A complaint should identify whether it is about:
(a) the collection of personal information;
(b) the use of personal information;
(c) the disclosure of personal information;
(d) the security or storage of personal information;
(e) the accuracy of personal information;
(f) a refusal to give access to or provide information about your personal information; or
(g) a refusal to change or delete personal information.
12.3 The Company values your opinions and takes complaints very seriously. Upon receiving written notice of your complaint about privacy, the Company will respond in a timely manner to advise you of the outcome following its enquiring into the same. You will also be invited to respond to its outcome. If a response is received, the Company will assess your response and advise if it has changed its view. If you are unsatisfied with the final outcome, the Company will advise further options.
Telephone: +1 866 259 0522