Next best action engine
For every open account, AI evaluates payment behaviour, risk signals, and relationship context to recommend the highest-impact action right now: call, email, escalate, or hold.
New Augmented Collections AI-Powered Collections Intelligence
Know the next best action for every account, every day
AI-Powered Augmented Collections reviews every account in your portfolio, analysing payment history, behaviour, and risk signals, then delivers a prioritised daily queue for each collector, with one clear next step per account: call, email, or hold. Your team stops deciding and starts executing.
- Account signalsPayment history, risk, behaviour
-
Aimie analysesDetermines the next best action
- Daily collector queuePrioritised, context rich
| Account | Why it is queued | Next action |
|---|---|---|
| ACC-4471 | $48,200 62 days over promise broken | Call |
| ACC-1180 | $12,650 8 days over first reminder | |
| ACC-9032 | $96,400 91 days over no reply 14d | Remind |
| ACC-2274 | $5,900 disputed credit note pending | Hold |
Four of 84 accounts. One action each, ranked by impact.
How it works
How Augmented Collections works
Three steps from your AR data to your team's next move.
-
Step 1
Connect your AR data
Augmented Collections ingests receivables, customer, and communication data to create a complete account-level view.
-
Step 2
AI analyses every account
Our models evaluate payment patterns, ageing, risk, and relationship health to determine the best next action.
-
Step 3
Your team acts with confidence
While Aimie manages email and SMS outreach, collectors receive a prioritised queue of accounts for follow-up calls.
Before
Chasing invoices, one by one.
- Collectors decide who to chase each week
- Loudest accounts get attention, not the riskiest
- Best performers carry the entire team's targets
- Hours spent deciding vs. not collecting
- Complex workflow rules nobody maintains
With Augmented Collections
Aimie knows what to do next.
- Every account analysed by AI, every day
- Highest-impact actions surfaced automatically
- Consistent performance across every collector
- Collectors execute, no deliberating
- You set the strategy, AI executes
Guided by AI. Focused on every account.
Augmented Collections doesn't work by invoice. It reads each customer account holistically and surfaces the right move for your team every time.
Account-level intelligence
See the full customer picture in one view: total exposure, payment history, dispute patterns, and communication timeline. Work the account, not a list of overdue invoices.
Prioritised team workflows
Your collectors start each day with a ranked, context-rich queue; not a spreadsheet. Every account comes with a recommended action so your team can move fast and confidently.
By account, not by invoice
What changes when you work by account
Augmented Collections transforms how your team prioritises, decides, and acts on every receivable in your portfolio.
8
invoices
3
accounts to work
- 1 ACC-9032 3 invoices $96,400 No reply 14 days Remind
- 2 ACC-4471 3 invoices $48,200 Promise broken Call
- 3 ACC-1180 2 invoices $12,650 Paying slower Email
One conversation per customer, ranked the same for every collector
Hi, I'm Aimie
Meet Aimie
Who is Aimie?
Aimie is an AI built for Order-to-Cash. She surfaces the insights your team needs to make smarter decisions, automates the workflows that eat up your day, and makes outbound collection calls on your behalf, holding real conversations, following up on invoices, and escalating when human judgement is needed.
Less manual work. Faster cash. No extra headcount.
The right move for every account, every day.
Aimie reviews accounts daily to help surface the right move for your team, based on the strategy you set.
- Account-level analysis of payment behaviour, exposure and risk
- Recommended next best action per account
- Prioritised queue for collectors daily
Aimie
Strategy
Prioritise higher outstanding balances
Channels
- SMS
Templates
- Just Past Due
- Gentle Reminder
- Needs Attention
- Formal Notice
- At Risk
See Augmented Collections in action
Join the teams using Augmented Collections to make smarter, faster decisions on every account in their portfolio.
From the blog
Go deeper on Augmented Collections
Call
Email
Remind
Schedule
Chase smarter. The AI trained on $9 trillion in B2B payments, now in your team's corner.
How Augmented Collections puts Aimie and $9T of Sidetrade data behind your team, so you chase the accounts that matter most, not just the oldest.
Read article